Booking FAQ
We have moved our timetable, bookings and point of sale to Serenity software (Gymmaster) – an awesome NZ based software solution. Serenity Booking is accessible via your browser, or through their app. Below is everything you need to know.
Getting started
All payments are taken by billing merchant INTEGRAPAY, this is what will show on your bank statement.
The first time you set up your account there will be $2.30 SET UP fee charged ONE time by Integrapay.
Payments by direct debits have a 92c fee per transaction & credit cards have 35c fee per transaction.
In addition Credit cards also incur 2.76% of transaction value fee for Visa and Mastercard and 4.60% fee for American Express.
There is a $4.60 fee for any FAILED transactions, please ensure you leave sufficient funds in your account for 72 hours.
If you have purchased something from us in the last 12 months
Great! Your account has been copied over from the old software. To activate your account, all you need to do is update your password. Go to the Serenity login portal, click on FORGOT PASSWORD and follow the prompts, using the same email address that you used with our old booking system.
If you are new to Grassroots, or it has been more that a year since you last made a booking
You need to create a new account. It’s easy to do – just go to the Serenity login portal, click on SIGN UP and follow the prompts.
The Serenity Bookings app is available for Apple or Android devices. Search for “Serenity Bookings App”.
How to use the Gymmaster App
From the menu, select either Schedule or Classes.
SCHEDULE – will show the TIMETABLE for the week and you click on the square to book.
CLASS TIMETABLE – will list the upcoming classes by day.
Select the class from under “My bookings”, then tap the big red “Cancel Booking” button. Classes can be cancelled up to 2 hours before class start time.
How to use the Booking website
Once you are signed in, click on the blue box that says BOOKING.
There are 2 options:
CLASS SCHEDULE – will show the TIMETABLE for the week and you click on the square to book. It will follow with a booking confirmation – if that does not happen it most likely means the class is at full capacity.
BOOK A CLASS – will list the classes by class type, click on class type to expand the drop down menu and see the classes coming up in that category. Click on the class to book.
Once you are signed in, click on the blue box that says BOOKING.
There are 2 options:
CLASS SCHEDULE – will show the TIMETABLE for the week and you click on the square to book. It will follow with a booking confirmation – if that does not happen it most likely means the class is at full capacity.
BOOK A CLASS – will list the classes by class type, click on class type to expand the drop down menu and see the classes coming up in that category. Click on the class to book.
Click on the RED BIN ICON that is showing next to the class you have booked. Classes can be cancelled up to 2 hours before class start time.
Log in to your Serenity Booking account.
Click the blue “Purchase” dropdown, and select “Buy a new Membership”.
Choose your desired option, and follow the prompts to purchase.
